Branch Technician

To learn the industry (especially e-bike repair and sales) and understand the products we offer on a technical level and to perform e-bike repair, check, and fix e-bikes following company standards. Analyse, troubleshoot, and carry out bicycle maintenance and repair on all kinds of bicycles. Assemble and build up new e-bikes. Prepare and build complete e-bikes with accessories for in-store orders and deliver to customers. Greet and acknowledge each customer. Assist customers where possible. Provide answers to product and payment-related queries. Resolve customer complaints. Accurately process sales and payments. Accepts cash, checks and issue receipts for payments received. Listening to customers, identifying problems, developing and proposing solutions, performing repairs, replacing parts, providing quotes, doing simple paperwork. Be customer service-oriented and in good appearance as you are the face of our company when you deliver e-bikes. Assist with general retail duties su...