Job Description
Job Title: Brand Champion
Location:CityStars Site (On-Site)
Employment Type:Full-Time
Working Hours: 9 hours/day (including 1-hour break)
Days Off: 2 days per week
Job Overview:
The Brand Champion’s mission is to raise brand awareness, enhance team performance, and elevate the overall customer service experience. This role ensures that Customer Service Representatives (CSRs) fully understand and represent the telecom brand, its values, and offerings. Acting as a key focal point between operations and the client, the Brand Champion plays a vital role in driving engagement, communication, and performance alignment.
Key Responsibilities:
Educate Customer Service teams on telecom products, services, and the brand’s core values.
Build and reinforce brand recognition by clearly communicating why the telecom brand is the preferred choice.
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