Job Description
About the job
About Us:
Moe's Group is a global leader in skincare manufacturing, trusted by more than 100 international beauty brands. We provide end-to-end product development solutions—from formulation and prototyping to production and scale-up. With world-class labs, clean formulations, and a commitment to transparency and quality, we help brands bring innovative skincare products to market efficiently and successfully. We are driven by excellence, customer satisfaction, and a workplace culture rooted in fairness, merit, and collaboration.
Brand and Client Experience Manager
Skincare Contract Manufacturing
Role summary
Own the end to end client experience from first contact through repeat purchase. Your job is to increase client satisfaction, reduce friction across sampling and production, improve retention and referrals, protect our reputation online, and ensure fast, professional responses across social and messaging channels.
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