Brantford Customer Service Specialist Role

Enhance your career in customer service with Copeland as a Customer Service Specialist in Brantford, Ontario. This hybrid position centers on supporting wholesale and OEM customers through proficient order management.
Copeland is a global leader in climate technologies, seeking a Customer Service Specialist for a 12-15 month contract. This role requires managing customer communications, processing orders, and collaborating across various departments to uphold high service standards. Your strong relationship-building skills will be key to ensuring customer satisfaction.
Key Responsibilities:
• Provide customer support via telephone and email
• Oversee accurate entry of customer orders
• Issue and manage warranties and special instructions
• Investigate claims and follow up with shipping documentation
• Collaborate with teams for process improvements
Requirements:
• 2-3 years of customer service experience required
• Ability to navigate Oracle, MS Excel, and...