Bridgewater Bank Direct Sales Leader

Lead the Direct Sales team at Bridgewater Bank and enhance the customer journey. Your expertise will help support a culture of accountability and innovative service delivery in an in-office capacity.
As the Direct Sales Leader, you will manage the Customer Experience and Direct Sales team at Bridgewater Bank. This role involves ensuring timely and high-quality service while coaching employees to achieve exceptional results. You will utilize your experience and communication skills to foster collaboration among team members and resolve service challenges effectively.
Key Responsibilities:
• Oversee service delivery in the Contact Centre environment
• Deliver high-quality products and services aligned with goals
• Prepare and manage a call recording program for quality assurance
• Find innovative solutions for customer-related incidents
• Act as the primary point of contact for escalation processes
Requirements:
• Minimum 10 years in a supervisory role within c...