Broadcast System Engineer

Job description:
Scope
The System Engineer assists and supports a wide range of IT-based broadcast systems, ranging from EVS core video servers to user interfaces and media contribution systems. EVS prides itself on its level of customer support and the System Engineer will be expected to provide technical assistance for customer service requests, including Customer Incidents, Change Requests, Product Change Requests, Repair Requests, and Requests for Information, while acting in a multi-role capacity covering project delivery installations and commissioning. This involves expertise, guidance, issue management, and taking full ownership of correct priority assignation, local response times, and issue restoration to meet service level commitments and enhance customer satisfaction. This role is a customer-facing position that will directly convey the EVS message to our customers and the EVS Product families.
Job Description
Handle the intake and prioritization of incidents ...