Broker Billing Specialist at Wawanesa

Join Wawanesa as a Broker Billing Specialist, becoming the main contact for brokers with billing inquiries. Deliver exceptional service while navigating complex billing processes in a hybrid work setting.

As a key player, you will handle inbound inquiries with expertise, ensuring policies remain active through effective resolution of billing matters. Collaborate with teams in Underwriting and Remittance Processing to facilitate smooth functioning and keep customer satisfaction high. Your strong analytical abilities and customer-focused approach will help drive successful outcomes while maintaining accurate billing practices and communication.

Key Responsibilities:
• Respond to complex billing inquiries efficiently
• Work closely with internal departments for resolutions
• Oversee payment changes and billing processes
• Manage refund statuses and re-issues
• Navigate various systems for quality support

Requirements: