Broker Support Administrator

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Key Responsibilities

• Strong experience in processes within settlements/ability to settle loans
• Prepare and send Monthly/yearly mortgage anniversary communications to clients.
• Perform interest rate reviews and flag opportunities for repricing or refinancing.
• Complete and manage MyCRM & ApplyOnline (AOL) deal inputs accurately and efficiently.
• Tag and organize documents in client files according to internal processes.
• Conduct timely follow-ups with lenders on pending or outstanding documentation.
• Execute monthly anniversary data pulls from CRM or relevant systems to generate repo...