bss l2 sme

Join our Team
About this opportunity :
We are looking for an BSS L2 SME. This role is responsible for advanced support, incident and problem management, deep troubleshooting, RCA, and functional ownership of Netcracker Convergent Billing & Rating platforms. You will ensure that billing and charging services are continuously available, accurate, and performing within agreed SLA/OLA targets.
What you will do :
Production Support & Incident Management
Act as L2 SME for NetCracker Convergent Billing & Rating.
Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
Perform root cause analysis (RCA) and produce post-incident reports.
Provide expert-level support for complex rating, billing and charging defects.
Ensure SLA/OLA compliance for application availability and ticket resolution.
Troubleshooting, analyzing and resolving issues across :
Product charging
Event summaries
Apply payments & adjustments
One-time charges