Bss L2 Sme

**Join our Team**:**About this opportunity**:We are looking for an BSS L2 SME.This role is responsible for advanced support, incident and problem management, deep troubleshooting, RCA, and functional ownership of Netcracker Convergent Billing & Rating platforms.You will ensure that billing and charging services are continuously available, accurate, and performing within agreed SLA/OLA targets.
**What you will do**:- Production Support & Incident Management- Act as L2 SME for NetCracker Convergent Billing & Rating.
- Handle P1/P2 incidents, perform impact assessment, and drive resolution end-to-end.
- Perform root cause analysis (RCA) and produce post-incident reports.
- Provide expert-level support for complex rating, billing and charging defects.
- Troubleshooting, analyzing and resolving issues across:- Product charging- Event summaries- One-time charges- Discounts (event & product level)- Taxation & itemization- Late payment generation- Bill details & formatti...