Building Products Customer Support Specialist

Building Products Customer Support Specialist

As part of the Customer Service team, the Hadrian Customer Service Representative (CSR) is the key contact for the company's authorized distribution network. Working within a team environment, the CSR is responsible for: producing layout drawings based on construction drawings & specifications using the company's in house software, quoting & ordering projects, order management via JD Edwards ERP, managing customer accounts and promptly & effectively responding to inquiries & responding to & trouble‑shooting product specific technical questions. Act as a liaison between the customer; internal engineering and production teams to ensure that product designs meet strict project requirements. Heavy emphasis on developing strong product knowledge and relationship building with your customers. The expectation from clients, agents and distributors is frequent and timely communication on project updates and lead times.