Bureau Services Manager

The 24HR Critical Services Division is seeking a dynamic Bureau Services Manager to lead Tracker’s Bureau Services division in delivering proactive, client‑centric fleet management solutions. The Manager will drive operational excellence, strategic client engagement, risk mitigation, and scalable service delivery, ensuring Tracker remains the preferred fleet partner for high‑value clients.

• Align Bureau Services objectives with Tracker’s overall strategic goals and actively participate in strategic forums and planning sessions.
• Collaborate with Product, Technology, and Operations teams to co‑create solutions and contribute to innovation initiatives and change management projects.
• Build and maintain senior‑level client relationships, manage escalations for high‑value clients, lead Quarterly Business Reviews (QBRs), and identify upsell opportunities with Sales.
• Translate client feedback into actionable service improvements and ensure e...