Business Activation Specialist

**Location:**  Guadalajara, Mexico |  **Hybrid 4 days in the office-** Business Edge Customer Activation Specialist

 

**At IHG, we believe in creating exceptional experiences – for our guests and for our people. ** We are looking for a Customer Activation Specialist to proactively engage with newly enrolled IHG Business Edge B2B customers to ensure they quickly reach their potential.

**_Role Summary_**

The Customer Activation Specialist is responsible for engaging and activating newly enrolled IHG Business Edge customers, helping them understand program benefits and guiding them through the activation process to drive early engagement and bookings.

This role is ideal for someone with hospitality or hotel operations experience who enjoys building relationships with customers and delivering excellent service. Candidates with backgrounds in Front Desk, Guest Services, Reservations, Hotel Sales, or similar hotel-facing roles are highly encourag...