Business Analyst

• T echnical/Telephony Business Analyst – Contact Centre Platform
• Location: Sydney CBD (Hybrid)
• Contract: Until 30 June 2027
• Rate: Up to $943 per day + super
• Engagement: Full-time contract

We are seeking an experienced Technical Business Analyst to join a major NSW Government project team delivering enhancements to a large-scale contact centre platform. This is a long-term contract opportunity working within a collaborative team of Business Analysts, Project Managers, and delivery leads.
This role will suit a technically minded BA with strong experience across contact centre technologies, ideally NICE CXOne, who enjoys working across both business and technical stakeholders.

Key responsibilities

• Elicit, analyse, and manage functional and non-functional requirements
• Transl...