Business Analyst

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About The Job
We are changing the way people think about customer care, and we need your help
We're looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.
As Business Analyst, You Will…
Collect and validate data requirements for business intelligence systems
Support reporting from multiple applications
Create, validate and recommend optimization...