Business Analyst - CRM

Applied Medical

Full-time Amersfoort, Utrecht Business Operations Specialists

Posted:

June 06, 2026

Location:

Amersfoort, Utrecht, Netherlands

Job Description

Responsibilities
Partner with Sales, Marketing, and Customer Service to gather requirements and identify pain points
Lead requirements workshops and map current/future-state CRM processes
Convert business needs into functional specs, user stories, and acceptance criteria for Dynamics 365
Configure Dynamics 365 Sales, Marketing, and Customer Service (leads, opportunities, accounts, cases, journeys, campaigns, segmentation, scoring) using OOTB and Power Platform features
Work with tech teams to integrate Dynamics 365 with SAP S/4HANA and other systems for seamless data flow
Validate migrated data for accuracy and identify automation and analytics improvements (Power BI)
Build and maintain dashboards/reports to surface key sales, marketing, and service metrics
Lead User Acceptance Testing, troubleshoot functional issues, and ensure release quality
Develop training materials, deliver training, provide post-launch su...
                

Apply for this Job

Submit your application for the Business Analyst - CRM position at Applied Medical.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Amersfoort, Netherlands

Posted: June 06, 2026

Deadline: July 16, 2026