Business Analyst (CRM) - Virtusa

Role: Business Analyst

Skill: Business Analyst – CRM (MS365/Siebel/SFDC)

Description:

· Document and analyze user business processes and requirements

· Conduct testing of new or modified systems

· Serve as communications link between user and technical group

· Provide ongoing user support including troubleshooting and resolution of system issues

· Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis

· Assisting users with setup of campaigns/events

· Monitoring quality of data and processes Creating reports and queries

· Adding/Removing users, training new users and maintaining user documentation

· Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functiona...