Business Analyst, Customer Success Analytics & AI

This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

We’re looking for a Business Analyst, Customer Success Analytics & AI to help Customer Success leaders make faster, better decisions through actionable insights‑and to shape how we use AI and Digital Customer Success to scale. This individual contributor role in Customer Success Operations blends strategic leadership with hands‑on analysis, partnering closely with CS data teams (BI, Reporting & Insights, Data Operations) and CS stakeholders to turn reporting into clear recommendations and measurable next steps.

About the Role

• Partner with CS leaders and cross‑functional stakeholders to understand goals, pain points, and the decisions analytics must enable.
• Translate ambiguous requests into clear analytics requirements (scope, definitions, KPI logic, acceptance criteria, and rollou...