Business Analyst - Customer Support

Salary Range: $40,000.00 To $50,000.00 Annually

Summary

We are seeking a detail-oriented team player to support the launch of IPaaS and PLM platforms. Responsibilities include assisting with data integration solutions, testing and troubleshooting, improving workflows, transitioning business processes, managing manufacturing parts data, and ensuring accurate product documentation in the PLM system.

What You'll Do

• Understanding all products offered for sales at Norsat. Collate a reference file for each product to support technical inquiries;
• Technical support for all Norsat product to customers and Sales team;
• Manage the ticketing software for support tracking;
• Providing training to customers and Sales team (after business hour support expected);
• Providing field support for training and troubleshooting;
• Providing internal training to employees;
• Diagnosing failures and recommending ...