Business Analyst

As a Business Analyst - CRM your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital transformation initiatives.

Qualifications

• Banking experience (Retail Banking preferred, Corporate Banking acceptable) - Minimum 2-3 years of Banking domain experience is mandatory.
• Overall Experience: 5-6+ yrs total, 3-4+ years working as a Business Analyst.
• Role Focus: Primarily a Functional / Techno-Functional BA role (75% functional, 25% technical understanding).

Key Responsibilities

• Lead business and functional analysis for CRM initiatives across branch, contact center, and assisted digital journeys, ensuring requir...