Business Analyst – Enterprise Success & Product Support

About the Role AuditorsDesk is looking for a Business Analyst Enterprise Success & Product Support to work as a coordination link between customers, the support team, business team, and the in-house IT/product team. The person will help ensure that customer issues are properly understood, ticket closures are reviewed for quality, product feedback is captured clearly, and important implementation matters are followed through. This role is suitable for someone with an audit, accounting, consulting, business operations, customer success, or product support background who wants to work in a SaaS product environment. Key Responsibilities / Primary KPIs 1. Improving ticket closure quality The role will help review whether important customer tickets, especially bug-related or repeated issues, have been closed properly from the users point of view. The person will not be expected to technically resolve tickets. The focus will be on checking whether the issue was understood correctly, whether ...