Business Analyst - Five9

CTG is seeking an Application Analyst is responsible for the design, configuration, optimization, and support of contact center and enterprise applications, with a strong focus on the Five9 cloud contact center platform.

This role partners with clinical operations, patient access, IT, and call center leadership to enhance patient engagement, streamline workflows, and ensure reliable system performance in a healthcare environment.

**Key Responsibilities**

+ Serve as the subject matter expert (SME) for **Five9 platform administration** , including IVR, ACD, call flows, routing strategies, and agent configurations
+ Design, configure, and maintain **contact center solutions** that support patient scheduling, care coordination, and customer service operations
+ Collaborate with stakeholders to gather business requirements and translate them into scalable technical solutions
+ Support **integration between Five9 and healthcare systems** (e.g., Epic, ...