Business Analyst for 311 Toronto Services

Transform service delivery as a Business Analyst focused on Customer Experience with the City of Toronto. Utilize your analytical expertise to enhance operational efficiency and recommend strategic improvements.
In this permanent full-time role, your responsibilities will include analyzing policies, technology, and management practices specifically for 311 Toronto. You will collect and analyze vital data, leading business process reviews that improve customer service delivery. Collaborate with key stakeholders while effectively managing subprojects aligned with larger city initiatives.
Key Responsibilities:
• Implement program-specific policies and procedures
• Conduct research to ensure compliance with corporate policies
• Manage budgets and control expenditures effectively
• Lead initiatives aimed at enhancing 311 operational effectiveness
• Develop training programs and standard operating procedures
Requirements:
• Post-secondary education in a relevant fi...