Business Analyst

Perks:

• Hybrid Working Mode
• Generous Annual Leave
• Professional Certification Sponsorship
• Annual Performance Bonus, Increment, & Individual Expenses Benefits
• Insurance Coverage (Medical Card + PA + Life Insurance)

Responsibilities as a Technical BA:

• Attend to tickets raised by users.
• Raise, monitor, & follow up on Jira tickets until the DFU is executed.
• Attend to Jira tickets pending BA verification.
• Prepare reports for weekly meeting (by turn), prepare necessary additional reports required by superior (Ex. SOP status update, Jira reports).
• Attend to DIST, BNC, NB and POS related tickets during teammate's absence.
• Provide guidance and support for teammates regarding challenging incidents when required.
• Ensure smooth handling of the incidents overall within the team.
• Monitor repetitive issues raised by user and prepare SOP's for repetitive issues.