Business Analyst

As a Business Analyst, you will work closely with Account Managers, Customer Service, and Development teams to provide consultancy and support for our business applications used by partners and resellers. You will analyze requirements, troubleshoot issues, and contribute to process improvements to ensure optimal product performance and customer satisfaction.

Roles and Responsibilities

• Provide application support, technical guidance, and consultancy on product usage to partners and resellers.
• Analyze and interpret business requirements, transforming them into functional specifications for development and support teams.
• Collaborate with Account Managers, Salesforce, and Customer Service teams to maintain positive partner and reseller relationships.
• Work closely with Development and 2nd line support teams to troubleshoot issues, configure systems, and coordinate cutovers to live/production environments.
• Create and maintain doc...