Business Analyst – Life Insurance

Drive the execution and harmonization of customer-centric servicing journeys within our global insurance servicing mobile app. This hands-on role is responsible for coordinating and providing requirements, ensuring product consistency across all countries, and delivering localizations that address country specific regulatory, operational, and customer needs. The Capability Lead will also design and deliver data and analytics solutions, ensuring post-launch enhancements are data-driven and rooted in usage analytics.

Key Outcomes

• Operational improvements : Measurable cost savings via automation, reduced turnaround time and fewer errors
• Customer experience uplift: Improved CSAT/NPS, app ratings and engagement metrics
• Commercial impact: Revenue generation via upsell, cross-sell, and NPS commercialization
• Adoption at scale: Harmonized product features and servicing journeys successfully launched and adopted across all markets

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