Job Description
A. Enterprise Application Support (Infor ERP Ln)
B. Co-ordination with internal teams and user call handling
C. Analysis and resolution of recurring issues
D. System Improvements: Automation / program changes
E. Managing training needs of end users
F. Providing reports: SSRS , Power Bi Dashboards
G. Project Management
H. End User Interactions and hand holding
I. Incident Handling and resolution
J. Implementation of IT projects / Roll out to Business
Required Skillset:
1. Knowledge of ERP LN
2.Understanding of overall business cycle
3. Project Management
4. Integration between ERP LN, PLM and other ECOM applications
DEPARTMENT ACTIVITIES: (Brief description of the department) –
Gather Business requirements and provide solution
Identify Business Partners and grow internal and External Network
Support & customization for Enterprise Applications
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