Business Analyst (Process & Transformation) (Public Sector)

1-year contract, renewable Government project Hybrid work arrangement We are seeking a skilled Process & Transformation Analyst to join our team and drive operational excellence through structured analysis and transformation initiatives. In this role, you will translate workshop outputs and research findings into actionable insights that shape future-state processes and transformation roadmap. Success in this role is defined by the ability to translate ambiguity into structured insights, produce high-quality process artefacts, and contribute to implementable transformation outcomes. Key Responsibilities Synthesize discovery workshop outputs and user research into structured problem statements and improvement hypotheses Conduct comprehensive deep-dive process analysis, including as-is and to-be process mapping, value stream mapping, and root cause analysis Identify non-value-added activities across operational workflows and quantify improvement potential to support business case develop...