Business Analyst / Quality Assurance (Itsm / Itom)

Lisboa - Colombo, VNG - Lake Towers
- Business Analyst / Quality Assurance (ITSM / ITOM)
Business Analyst / Quality Assurance (ITSM/ITOM)Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLEIn this role, you should expect to:
- Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules for national and international clients;
- Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions;
- Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices;