Business Analyst, Regional Operations (Return and Refund)

About The Team
Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyzes performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimize operations and enhance user experience.
Job Description

• Design and optimise end-to-end Returns & Refunds (RR) policies, processes, and system automations to deliver a simple, fast, and seamless returns experience across the markets.
• Work closely with local stakeholders and senior management to align on RR strategy, manage trade-offs between user/seller experience, cost, and risk, and drive effective execution ...