Business Analyst

Job Scope Partner with SLA's business teams to elicit business and operational requirements Validate user requirements to ensure they are in line with SLA's long-term strategies and short-term goals Apply professional methodologies and tools (e.g. Design Thinking, Service Design, Theory of Change) to identify current state gaps and challenges, and develop future state design and solutions Evaluate and propose suitable solutions that are cost effective and align with technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems) Work with multi-disciplinary teams to develop user stories, functional/technical specifications and acceptance criteria Prioritise user stories, establish the product roadmap and plan the development Ensure product readiness for smooth deployment, adoption and operations Monitor operations and propose improvements to continuously address changing business needs, and work with support team to understand and address techni...