Job Description
CyberPro Consulting is looking for an experienced Business Analyst to support Contact Centre and telephony projects. The ideal candidate will have hands -on experience with telephony systems, including PBX, IVR, ACD, and CRM integration, and will be comfortable working in fast -paced, large -scale projects.
This role involves gathering requirements, analyzing processes, designing solutions, and liaising between technical teams and business stakeholders to ensure smooth delivery and adoption of contact centre technologies.
Core Responsibilities
Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems.
Analyze Business Processes: Evaluate workflows and systems to identify opportunities for efficiency, cost savings, and enhanced customer service.
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