Business Analyst

Job Overview

The ideal candidate will play a crucial role in defining, analyzing, and optimizing our customer-centric processes across multiple value streams, with a focus on customer onboarding, servicing, and claims.

Key Responsibilities

• Act as a business analyst to define requirements for the customer onboarding value stream
• Serve as a Process Analyst for all value streams, including Onboarding, Servicing, and Claims responsible for process mapping of current state and ideal state
• Apply Six Sigma tools to analyze the process maturity and identify targeted improvements using Lean and process improvement frameworks.
• Lead project management initiatives, particularly: Create a comprehensive roadmap for 2026 multi-market delivery of changes to meet agreed Business KPIs Obtain buy-in and funding from markets for the roadmap. Assist markets with detailed requirement work. Support the kick-off and governance of roadmap execution
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