Business Analyst - Utility Billing & Customer Service Systems (CSS)

We are seeking an experienced Business Analyst with deep expertise in Utility Billing and Customer Service Systems (CSS) to support enterprise-level initiatives within a utility services environment. This role requires strong SDLC knowledge, stakeholder management expertise, and the ability to bridge business and technical teams while driving requirements, testing, and process improvement activities.

**Location:** Remote
**Duration:** 9 months

**Key Responsibilities:**

+ Gather, analyze, and document business and functional requirements for utility billing and CSS-related initiatives.
+ Lead requirement workshops and collaborate with stakeholders across business and technical teams.
+ Perform impact analysis and gap analysis to identify risks, dependencies, and improvement opportunities.
+ Map business processes, workflows, and use cases related to utility billing, finance, and service order management.
+ Maintain requirements traceability th...