Business Analyst with Contact Center Experience at Remote

Job Title: IVR Business Analyst

Location: Remote (Colombia)

Looking for resource who is having background on IVR and playing role as Business Analyst.

Description

• Technical support and troubleshooting: The analyst diagnoses and resolves system issues, manages workflow, documents work requests, and implements solutions to enhance system functionality.

• Communication and collaboration: Effective verbal and written communication is essential for liaising with business partners, fostering understanding, and creating a conducive environment for success.

• Project and testing management: Responsibilities include participating in project teams, designing and executing test plans for complex requests, identifying defects, and supporting implementation and post-implementation reviews.

Responsibilities

• Technical support and troubleshooting: The analyst diagnoses and resolves system issues, manages workflow, documents...