Business and Operations Manager

The Role:

The Role

We are looking for a Business & Operations Manager to join our growing team in Auckland. This role is central to scaling our platform, streamlining operations, and ensuring our customers have an exceptional experience. You will work closely with the leadership team to manage technology, market insights, compliance, and operational excellence.

Key Responsibilities

• Market Research & Analysis: Track industry trends, competition, and customer insights to guide growth.
• Product & Technology Management: Oversee mobile app, backend systems, and dashboards, ensuring performance, usability, and innovation.
• Operational Efficiency: Manage driver route optimisation, delivery performance, and loyalty programmes to maximise customer satisfaction.
• Data & Insights: Analyse delivery, sales, an...