Business Architect

**You will partner closely with business and operational team members, IT and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement, and delineate and roadmap strategies to enhance key capabilities.
Additionally, you lead the enablement of key capabilities and to build outstanding organizational designs and operating metrics.
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**The Role**:
- Define and improve critical capabilities across the Finance landscape while assessing and providing recommendations on maturation
- Arrive at a high level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems.
- Identify and prioritize high-value AI/ML use cases across Finance (e.g., IDP for invoices, anomaly detection for spend, forecasting, intelligent routing/case deflection), with clear ROI, risk tiering, and adoption plans.
- Partner with Data/ML, AI Engineering, Security, and L...