Business Capability Owner, Customer Experience (CX)

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

**Location** : Cork

**Working model** : Hybrid (min 2 days in the office)

**The Role:**

The Digital Office is a service-centric organization where our Business Capability Teams are directly accountable for the end-to-end business capabilities they enable.

We are looking for a Business Capability Owner (BCO) for our Consumer Customer Experience (CX) capability. In this role, you will be the strategic partner to our Global CX Business Unit, enabling the technology that supports millions of customer interactions across the globe.

You are accountable for the strategic what and why of the capability. You will manage the roadmap for self-service, agent tools, and omnichannel support.

In this pivotal role, you will be the driving force behind the strategic evolution and continuous op...