Business Care Partner

Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.

- Ensure the processing of orders from validation to dispute resolution (the entry being made in Poland) on a portfolio of customers

--Ensure contact with customers via email, phone

- Collaborate internally to ensure customer satisfaction

Responsibilities - Tasks:

Contribute to Financial Performance

- Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient

- Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.)

Be Business partners

- Communicate with sales teams about the problems inherent to their customers

- Know and master the products and catalogs of your domain

Get the Basics Right