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Business Consulting - Product Support Manager

EY
Full-time Bangkok, Bangkok Business Operations Specialists
Posted:
June 08, 2026
Location:
Bangkok, Bangkok, Thailand

Job Description

Job Title: Product Support Manager


Role Overview

The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.

Key Responsibilities

  • Lead product support teams and define support operating models

  • Own product incident management, escalation, and resolution

  • Collaboration with Product Owners and Engineering on backlog prioritization

  • Define SLAs, support KPIs, and service performance reporting

  • Drive root-cause analysis and preventive actions

  • Oversee release readiness and post-deployment reviews

  • Manage stakeholder communication for product issues and risks

    • Qualifications & Skills

  • 7–12 years of experience in product or application support roles

  • Strong leadership and stakeholder management skills

  • Experience ...

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    Job Overview

    Job Type: Full-time
    Location: Bangkok, Thailand
    Posted: June 08, 2026
    Deadline: July 18, 2026