Business Development Manager

Business Development Manager (Customer & Partnership Officer)

The Customer & Partnership Officer (BD Manager) plays a crucial role in enhancing customer satisfaction and expanding strategic partnerships for the company. This position combines customer relations, account management, and business development in the fast‑paced environment of a ride‑hailing service.

Key Responsibilities

• Manage daily customer engagement, feedback, and issue resolution via email, social media, in‑app, and other channels.
• Monitor and analyze customer satisfaction metrics, reviews, and service quality indicators.
• Develop customer loyalty programs and initiatives to improve user retention and engagement.
• Coordinate with support teams to address escalated complaints and ensure timely resolution.
• Identify, engage, and maintain relationships with corporate clients, institutions, and strategic partners.
• Pitch the company’s ser...