Business Improvement – Air Operations

We are looking for Business Improvement to lead and drive operational excellence across Air fulfilment and fare operations. This role is responsible for identifying inefficiencies and optimizing end-to-end air processes, including ticketing, refunds, queue management, and complex fare handling.



As Business Improvement, you are expected to lead structured process redesign initiatives, implement continuous improvement methodologies, and deliver measurable outcomes aligned with operational, financial, and customer performance targets. Close collaboration with Air Operations, Systems, and Finance teams is essential to ensure initiatives are effectively executed and sustainably embedded within the organization.



Your Main Responsibilities:





+ Drive end-to-end workflow optimisation initiatives across Air operations, enhancing efficiency, control, and service delivery standards.



+ Lead deep-dive ro...