Business Improvement Officer - Complaints

Business Improvement Officer – Complaints Location: Halifax / hybrid Department: Customer Experience Contract type: Permanent / Full-time About the role
We're looking for a Business Improvement Officer - Complaints to join our Customer Experience team and play a key role in managing and resolving customer complaints in a timely manner, escalating to Business Improvement Manager where required.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities


+ Maintain a good knowledge of all processes and procedures in each department. Attend refresher and update training sessions in order to add and maintain a effective Complaints management.

+ Manage and resolve complaints in line with client specific complaint handling agreements and, if appropriat...