Business Intelligence Manager

Position: Business Intelligence Manager
Location: Nairobi, Kenya
Work Mode: On-site (Presential)
Contract Type: Full-time, permanent under Kenyan labor law
Availability: Full availability required
Role Purpose
Design, lead, and operate the organization's Business Intelligence and Early Warning function, transforming operational, quality, and behavioral data into actionable insights that anticipate risks, prevent churn, and support strategic decisions for Client Success and Growth.
Key Responsibilities
Lead the indicator control and early warning function as the intelligence hub for Client Success and Operations.
Design, build, and continuously evolve the Leading Indicators framework.
Analyze large volumes of operational, QA, and behavioral data.
Develop and maintain executive and operational dashboards.
Proactively alert on at-risk clients and explain root causes and recommended actions.
Supervise the team of analysts and the Help Desk team.
In...