business operations innovator

The Digital Operations Lead is responsible for the digitization of in-restaurant processes and tools, driving the execution of digital transformation initiatives across restaurant operations. This role partners with technology teams to ensure seamless integration of digital tools for employees and franchisees, enhancing operational efficiency and experience.

This role oversees prioritisation, approval, change management for digital operations initiatives in restaurants on behalf of the ops function. All initiatives require this role's review before store rollout.

Key Responsibilities:

• Digital Strategy Execution
  • Collaborate with engineering and technology teams to deliver scalable secure innovative solutions
• Performance Optimisation
  Troubleshoot digital tool issues effectively , monitor digital KPIs (Uptime MTTR adoption metrics) ,
  oversee data analysis reporting optimize s...