Business Operations Manager

Role overview: We are seeking a proactive and experienced operations professional to manage customer support and partner relationships, drive operational excellence, and collaborate across functions to enhance TerraPay's service delivery. This role requires strong analytical skills, cross-border remittance experience, and the ability to lead teams in a dynamic, shift-based environment.
How you will create impact:
Primary Responsibilities:
• Handle customer queries with a focus on expectation management.
• Proactively engage with partners via phone, email, ticketing systems, and chat channels.
• Build and maintain strong relationships with partners to ensure smooth communication.
• Analyze MIS reports to understand transaction performance, system downtimes, and identify areas for service improvement.
• Provide strategic insights and data to support decision-making.
• Collaborate with internal teams to enhance systems and processes.
• Lead and manage a team to...