Business Operations Specialist

This is a Customer Operations role within the Supply Chain Customer Operations & Logistics team under Enterprise Operations, supporting the NA Market. Customer facing role accountable for order execution and backlog management to support customer requirements and enable HP's financial objectives. We put the customer’s experience at the center of everything we do.

Responsibilities

• Acts as a first point of contact for customer accounts on daily operational matters.
• Ensure orders are executed to meet service level agreements and supply chain requirements to deliver exceptional customer experience.
• Accountable for resolving operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, order status, returns, deliveries, invoicing, and financial post-sales programs).
• Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to...