Business Operations Specialist

Position Summary
The Business Operations Specialist plays an active, analytical and strategic role in supporting the B2B sales. This position goes beyond administrative tasks — it focuses on monitoring sales KPIs, analysing market trends and sales team performance, identifying commercial risks, and driving sales teams to take corrective actions.
The Specialist also provides management with data-driven recommendations on sales indicators, productivity improvements and business planning, enabling stronger revenue outcomes and healthier pipelines.
Key Responsibilities
2.1 Sales Performance Monitoring & Improvement
Continuously monitor sales KPIs across accounts, products, segments and territories.
Analyse sales productivity, conversion ratios, pipeline health and win/loss patterns to identify root causes.
Provide targeted recommendations on sales indicators, team focus areas and management interventions.
Drive sales teams to implement corrective action plans and fo...