Business & Performance Manager

About the Role

We are representing one of our clients who is - setting up a Shared Services Centre (SSC) in Kuala Lumpur and looking for an experienced Business & Performance Manager to lead performance management, service delivery monitoring, and continuous improvement initiatives.

Responsibilities

• Develop and monitor SSC KPIs and performance reports.
• Analyze variances and drive corrective actions to improve service delivery.
• Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.
• Support SSC budgeting, forecasting, and P&L variance analysis.
• Ensure compliance with internal controls and regulatory standards.
• Lead continuous improvement initiatives and process enhancements.
• Manage internal customer relationships and ensure SSC services meet business requirements.
• Oversee team recruitment, training, and performance development.
• Support ERP system upg...