Business Process Analyst

Job Title

Business Process Analyst

Purpose

Drive operational excellence by mapping, analyzing, and redesigning end-to-end business processes to improve efficiency, control, and scalability.

Key Responsibilities

• Document current state and future state processes using structured methodologies
• Facilitate process mapping and discovery workshops with stakeholders
• Analyze workflows to identify inefficiencies, risks, and improvement opportunities
• Develop clear and actionable documentation including SOPs, RACIs, and workflow diagrams
• Perform root cause analysis and support continuous improvement initiatives
• Support process rollout, change adoption, and KPI definition and tracking
• Collaborate with operations, audit, compliance, and technology teams to align process design with business objectives

Qualifications

• Proven experience in business process mapping and documentation...